Why MedRight

MedRight is confident to deliver a level of services that will meet the expectation of our clients. Level of services that is both realistic and economical to the satisfaction of all parties for this purpose, we commit to:

  • Provide our clients with a dedicated Corporate Relations Officer who handles with the client’s contact persons day to day requirements .

  • Maintain a core of dedicated call center staff to guide your members on how to go about their medical scheme, 24 hours a day, 7 days a week .

  • Answer call center calls within 10 seconds or 3 rings 80% of the time .

  • Prioritize speedy approval of all pre-authorization requests; the approvals will be delivered within 30 minutes after receiving the request.

  • Send different types of valuable medical reports on monthly basis.

  • Send different types of valuable medical reports on monthly basis.

  • Settle all reimbursement claims within 15 calendar days of receipt provided all required information and documents are received.

  • Endeavour to address all received communications and requests for membership changes within 2 working days of receipt.